The following Stoney Creek Products Terms & Conditions apply to the use of this Web site as well as all transactions conducted through the site.
Legal Notice: Stoney Creek Custom Products Terms & Conditions
StoneyCreekCustomProducts.com may post all notices from to you on our Web site. Also, StoneyCreekCustomProducts.com will deem them delivered within thirty (30) days after posting. StoneyCreekCustomProducts.com shall make Personal Notices to you to either by e-mail or the address you provide on our Web site. To contact us, email: Email
Due to the Stoney Creek Custom Products Terms & Conditions, delivery shall be deemed to have been made by you to StoneyCreekCustomProducts.com five (5) days after the date sent.
Copyright: Stoney Creek Custom Products & Sunbrella Terms & Conditions
All content appearing on this Web site is the property of: StoneyCreekCustomProducts.com. Because of this: Stoney Creek Custom Products reserve all rights. Stoney Creek Custom Products authorize you, as a user, only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: “Copyright © 2010-2018 StoneyCreekCreekProducts.com. All rights reserved.”
Use Of Site: Stoney Creek Custom Products Terms & Conditions
This site contains other proprietary notices and copyright information. The terms of those notices must be observed and followed. As a result, information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. StoneyCreekCustomProducts.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if StoneyCreekCustomProducts.com believes that customer conduct violates applicable law or is harmful to the interests of StoneyCreekCustomProducts.com and its subsidiaries.
Shipping & Delivery: Stoney Creek Products Terms & Conditions
At this time, StoneyCreekCustomProducts.com ships merchandise only to locations within the continental United States and not to international locations, unless you have received a quote from an online rep and made payment in advance. As a result, StoneyCreekCustomProducts.com does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands unless you have received a quote from an online rep and made payment in advance. The risk of loss and title for all merchandise ordered passes to you when the merchandise is delivered to the shipping carrier.
Warranties: Stoney Creek Products Terms & Conditions
StoneyCreekCustomProducts.com umbrellas are guaranteed for two years to be free from defects in original material and workmanship. This guarantee includes the following: frame, crank, tilt, mechanism, housing, rib cleats, valance clamps, cap. Also, this guarantee does not cover the following: product failure caused by unreasonable use and/or care, acts of nature (I.e. wind/storm damage). If a defect in original material or workmanship does occur during the warranty period; StoneyCreekCustomProducts.com will repair or replace, at its discretion, the product without charge. If a problem occurs after the warranty period you may request a repair or replacement quote upon inspection of the damage. Freight charges both ways will be your responsibility. Vinyl and mesh fabrics do not come with any warranties.
Return Policy: Stoney Creek Custom Products Terms & Conditions
Important Issues You Need to be Aware Of
Especially relevant, Stoney Creek Custom Products will not accept returns without an RA# (Return Authorization Number).
The RA# must be on the outside of the package near the label. If the RA# is not visible on the outside of the box, Stoney Creek Custom Products will refuse the package. There is a 30% restocking fee on all orders returned. Please take the time to get every detail correct before placing the order. If you have questions before you place your order, please call . Please be aware of this fee before placing the order and all details have been thoroughly reviewed by all parties. You have 30 days from the date of delivery to return any order with an RA#, after 30 days the the product cannot be returned. All returns must be back at Stoney Creek Custom Products within 30 days of the original date. NO EXCEPTIONS.
Call Tags for Returns
The manufacturer will repair or replace frames for wind damaged umbrellas for our customers. It will be the customers responsibility to pay for repairs or replacement frames and freight both to and from the manufacturer.
Also, for returns, you must fill out a call tag request form. Therefore, the RA# must be on the outside of the package near the label. If the RA is not visible on the outside of the box, Stoney Creek Custom Products will refuse the package. Stoney Creek Custom Products will bill Call Tags to you until determined otherwise.
Goods Damaged During Shipment
Please open and inspect each item for concealed damage from shipping. Furthermore, the carrier only gives us three days to notify them of concealed damage; after three days the claim is denied! Please understand that we are not responsible for damages caused by the carrier, and they will not be repaired at our expense. If you miss the deadlines you will be responsible for the repair/replacement cost. Please take the time to inspect the product upon receipt. This is your responsibility. If there is concealed damage, you must notify our shipping department immediately so we can get the claim started before their deadline of three days. Finally, our shipping department must file claims within three days to receive a credit from the carrier for goods damaged in shipment!. We apologize for any inconvenience.
...for your business at StoneyCreekCustomProducts.com