Terms and Conditions

The following Stoney Creek Products Terms & Conditions apply to the use of this Web site as well as all transactions conducted through the site.

Legal Notice: Stoney Creek Custom Products Terms & Conditions

StoneyCreekCustomProducts.com may post all notices from to you on our Web site. Also, StoneyCreekCustomProducts.com will deem them delivered within thirty (30) days after posting. StoneyCreekCustomProducts.com shall make Personal Notices to you to either by e-mail or the address you provide on our Web site. To contact us, email: Email

Due to the Stoney Creek Custom Products  Terms & Conditions, delivery shall be deemed to have been made by you to StoneyCreekCustomProducts.com five (5) days after the date sent.

Copyright: Stoney Creek Custom Products & Sunbrella Terms & Conditions

All content appearing on this Web site is the property of: StoneyCreekCustomProducts.com. Because of this: Stoney Creek Custom Products reserve all rights. Stoney Creek Custom Products authorize you, as a user, only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: “Copyright © 2010-2018 StoneyCreekCreekProducts.com. All rights reserved.”

Use Of Site: Stoney Creek Custom Products  Terms & Conditions

This site contains other proprietary notices and copyright information. The terms of those notices must be observed and followed. As a result, information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. StoneyCreekCustomProducts.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if StoneyCreekCustomProducts.com believes that customer conduct violates applicable law or is harmful to the interests of StoneyCreekCustomProducts.com and its subsidiaries.

Privacy Policy: Stoney Creek Custom Products Terms & Conditions

StoneyCreekCustomProducts.com use of personal information that you may submit to StoneyCreekProducts.com through this Web site is governed by the Stoney Creek Products & Sunbrella Terms & Conditions.

Shipping & Delivery: Stoney Creek Products Terms & Conditions

At this time, StoneyCreekCustomProducts.com ships merchandise only to locations within the continental United States and not to international locations, unless you have received a quote from an online rep and made payment in advance. As a result, StoneyCreekCustomProducts.com does not ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands unless you have received a quote from an online rep and made payment in advance. The risk of loss and title for all merchandise ordered passes to you when the merchandise is delivered to the shipping carrier.

Warranties: Stoney Creek Products Terms & Conditions

StoneyCreekCustomProducts.com umbrellas are guaranteed for one year to be free from defects in original material and workmanship. This guarantee includes the following: frame, crank, tilt, mechanism, housing, rib cleats, valance clamps, cap. Also, this guarantee does not cover the following: product failure caused by unreasonable use and/or care, acts of nature (I.e. wind/storm damage). If a defect in original material or workmanship does occur during the warranty period; StoneyCreekCustomProducts.com will repair or replace, at its discretion, the product without charge. If a problem occurs after the warranty period you may request a repair or replacement quote upon inspection of the damage. Freight charges both ways will be your responsibility. Vinyl and mesh fabrics do not come with any warranties.

Return Policy: Stoney Creek Custom Products Terms & Conditions
Important Issues You Need to be Aware Of

Especially relevant, Stoney Creek Custom Products will not accept returns without an RA# (Return Authorization Number).

The RA# must be on the outside of the package near the label. If the RA# is not visible on the outside of the box, Stoney Creek Custom Products will refuse the package. There is a 30% restocking fee on all orders returned. Please take the time to get every detail correct before placing the order. If you have questions before you place your order, please call . Please be aware of this fee before placing the order and all details have been thoroughly reviewed by all parties. You have 30 days from the date of delivery to return any order with an RA#, after 30 days the the product cannot be returned. All returns must be back at Stoney Creek Custom Products  within 30 days of the original date. NO EXCEPTIONS.

Call Tags for Returns

Also, for returns, you must fill out a call tag request form. Therefore, the RA# must be on the outside of the package near the label. If the RA is not visible on the outside of the box, Stoney Creek Custom Products  will refuse the package. Stoney Creek Custom Products  will bill Call Tags to you until determined otherwise.

Goods Damaged During Shipment

Please open and inspect each item for concealed damage from shipping. Furthermore, the carrier only gives us three days to notify them of concealed damage; after three days the claim is denied! Please understand that we are not responsible for damages caused by the carrier, and they will not be repaired at our expense. If you miss the deadlines you will be responsible for the repair/replacement cost. Please take the time to inspect the product upon receipt. This is your responsibility. If there is concealed damage, you must notify our shipping department immediately so we can get the claim started before their deadline of three days. Finally, our shipping department must file claims within three days to receive a credit from the carrier for goods damaged in shipment!. We apologize for any inconvenience.


THANK YOU...
...for shopping StoneyCreekCustomProducts.com Stoney Creek Custom Products & Sunbrella...
  • can personalize any of our umbrellas to fit your needs.
  • can custom design graphics on to any of our umbrellas.
  • have quantity & business discounts available.
  • can repair any of our umbrellas and gladly stand behind our products!

LEAD TIME:
  • Our current lead time for custom cushions is 2-3 weeks.
  • Our current lead time is 2-3 weeks for umbrellas without logos or digital print.
  • For umbrellas with logos or digital print the lead time will be 3-4 weeks.


QUANTITY DISCOUNTS:
Have quantity & business discounts available. Just call us at .

HOURS:
Stoney Creek Products hours are Mon-Fri 8am-5pm.

CONTACT US:
Contact us, especially if you can't find EXACTLY what you are looking for, by giving us a call at . Our online sales representatives will be glad to help you. You can also email us at . We will get back to you as soon as possible.